Atento announces successful capital raise

  • Kyma Capital, MCI and other key investors have provided new financing to support Atento
  • Atento engaged Houlihan Lokey as financial advisor to assist with the fundraising
  • Atento continues to work to add additional investors to the new financing as part of the Company’s long-term goals
  • This significant fundraising strengthens Atento´s balance sheet and liquidity

NEW YORK, Feb. 3, 2023 /PRNewswire/ — Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the largest providers worldwide and a leading company in customer relationship services and business process outsourcing (CRM / BPO), confirms today that it has secured its previously announced financing program. The additional capital raised will further strengthen Atento’s balance sheet and liquidity position as management focuses on transforming the business.

Atento engaged Houlihan Lokey as financial advisor to assist in this round of fundraising. As stated in the Q3 earnings call, Atento has evaluated different financial alternatives from current investors and other institutions to enhance its liquidity position. Atento will continue to work to add additional investors as part of the long-term financing goals.

Atento remains focused on driving shareholder value with significant initiatives directed at both revenue growth and operational optimization. Atento continues working to solidify its financial position while transforming and elevating Atento´s next generation customer experience. This fundraise fortifies its commitment to their +400 blue chip clients and operations in 16 countries delivering best-in-class customer experience services.

The fourth quarter has continued the positive trend by generating strong EBITDA margin growth, delivering the cash balance to close at US$ 84 million on December 31, 2022. 

Atento continues to benefit from its unique leadership position in the Latin American region with a renewed sales focus on near-shore Spanish support, while also remaining on track to open its first offshore operation in the Philippines with marquee clients.

About Atento 
Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BPO”) services in Latin America, and among the top providers globally. Atento is also a leading provider of nearshoring CRM BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 16 countries where it employs approximately 130,000 people. Atento has over 400 clients to whom it offers a wide range of CRM BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in industries such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was named one of the World’s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®. Also, in 2021 Everest named Atento as a “star performer”. Gartner named the company as a leader for two years in a row, since 2021 in the Gartner Magic Quadrant. For more information visit

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Forward-Looking Statements 
This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as “may,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “intends,” “continue” or similar terminology. In particular, these forward-looking statements include those about the effects on Atento and its growth of changes to it´s executive officers and Board of Directors. These statements reflect only Atento’s current expectations and are not guarantees of future performance or results. These statements are subject to risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. Risks and uncertainties include, but are not limited to, competition in Atento’s highly competitive industries; increases in the cost of voice and data services or significant interruptions in these services; Atento’s ability to keep pace with its clients’ needs for rapid technological change and systems availability; the continued deployment and adoption of emerging technologies; the loss, financial difficulties or bankruptcy of any key clients; the effects of global economic trends on the businesses of Atento’s clients; the non-exclusive nature of Atento’s client contracts and the absence of revenue commitments; security and privacy breaches of the systems Atento uses to protect personal data; the cost of pending and future litigation; the cost of defending Atento against intellectual property infringement claims; extensive regulation affecting many of Atento’s businesses; Atento’s ability to protect its proprietary information or technology; service interruptions to Atento’s data and operation centers; Atento’s ability to retain key personnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; the political, economic and other conditions in the countries where Atento operates; changes in foreign exchange rates; Atento’s ability to complete future acquisitions and integrate or achieve the objectives of its recent and future acquisitions; future impairments of our substantial goodwill, intangible assets, or other long-lived assets; and Atento’s ability to recover consumer receivables on behalf of its clients. Atento is also subject to other risk factors described in documents filed by the company with the United States Securities and Exchange Commission. These forward-looking statements speak only as of the date on which the statements were made. Atento undertakes no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise.

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SOURCE Atento S.A.

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